Poor Service

I purchased a perfume from Edgars online during their black friday sale, for delivery to my door. To date I have not received my purchase. The call centre cannot give me a delivery date. All they say is that it is out for delivery. I have sent my complaint to their email address (***) and I haven't received a reply within 48hours as stated in the return email. Poor service which I find unacceptable, even after trying their complaint channels.