Poor service
<p>I purchased clothes at the Vanderbijlpark store and the tired staff member told me after I made a payment with a debit card that the till is not producing a slip even though they had the EFT slip. The floor supervisor said I need to return the following day to show them that the money had been debited from my account as my payment does not reflect on their system. When I called the following day Dikeledi told me I need to wait for a case to be loved. The manager Alloma emailed me and promised I will get feedback writhing 2 days, it's now seven days later and I'm still waiting for Edgar's. The Facebook page is worse. I am really disappointed by this lack of service and lies. This new EDCON is something else</p>
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Replies (3)
Edgars's replyOfficial
11 Feb 2017, 12:12We have escalated the complaint to the Edgars Vanderbijl park management to address as our valued customer is not happy that you were double charged in store . the store has not yet reverted back to you on a resolution. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply11 Feb 2017, 12:12
Official
We have escalated the complaint to the Edgars Vanderbijl park management to address as our valued customer is not happy that you were double charged in store . the store has not yet reverted back to you on a resolution. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
11 Feb 2017, 12:12We have escalated the complaint to the Edgars Vanderbijl park management to address as our valued customer is not happy that you were double charged in store . the store has not yet reverted back to you on a resolution. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply11 Feb 2017, 12:12
Official
We have escalated the complaint to the Edgars Vanderbijl park management to address as our valued customer is not happy that you were double charged in store . the store has not yet reverted back to you on a resolution. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
's updateReviewer Update
15 Feb 2017, 10:50Alloma from the store did call me however I do not understand why the finance department has not located a payment I made it even request for my bank statement.
's update15 Feb 2017, 10:50
Reviewer Update
Alloma from the store did call me however I do not understand why the finance department has not located a payment I made it even request for my bank statement.