1 reviews | Active since Feb 2015
Poor service
I went to Edgars in Fourways Mall. I went to pay my account. The queues at the pay centre where long, so I approached the person at the revlon comestic counter. She was standing there doing absolutely nothing. I asked her if I could pay my account there, She point blankly refused and said her till is closed ( this was 17H50 ) directing me to the pay counter. So I thought maybe I should try another counter. I approached the perfumes counter. Edgars employees where just standing congregating. Once again I was point blankly refused and told to go and stand in the queue at the pay counter. They said that the tills where closed. Is this how you treat paying customers, EDGARS??? By the way this was not the first time. Your staff have a don't care attitude and are unwilling to assist.
We are deeply sort for the overall experience. That is certainly not the type of service we render to our customers, thus we have referred this matter to the store manager to address. We assure you measures will be taken to avoid the re-occurrence as that service is not indicative of our standards.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
We are deeply sort for the overall experience. That is certainly not the type of service we render to our customers, thus we have referred this matter to the store manager to address. We assure you measures will be taken to avoid the re-occurrence as that service is not indicative of our standards.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,