1 reviews | Active since Feb 2017

15 Nov 2019, 10:25

poor service

I am highly disgusted in the service you get from the accounts department from Edgars !!!!!!!!

I have not used or even as much has gotten a statement or a call from edgars to even tell you have an arras on your account you have to find out through the bank when you want to apply for a bond !!!!!!!!!!!!!!!!!!!!!!!!!!!! and then when you phone them to see what is going on and how you can get it fixed all you get told is sorry we never made contact with you but if you dont pay the full amount you are getting handed over !!!!!!!!!!!!!!!!!!!!!!!!

so because of your accounts staff that has got no clue on what is going on and have noooooooooo saaaaaaaaak to even try and assist or let you know that there is an amount outstanding on your account , i now wont be able to buy a house.

disgusted

0
Replies (1)
Edgars
Edgars's reply16 Nov 2019, 09:42
Official
Dear Christi,

Please accept our sincere apologies for the lapse in service experienced.

Kindly note your complaint is referred to our regional credit office team to address and resolve within the next 48 business hours.

Here below is a reference number generated for this query:
***/GO

Kind Regards
The Edgars Team
***