zS
zilingene S
1 reviews | Active since Dec 2016
14 Dec 2016, 10:41
Poor Service
<p>On the 22 October I went to Edgars west street to close down my mobile content subscription which I never signed for or was told about. I called Amanda CRMS and other several people who didnt assist who only promised to get back to me after 48hours guess what. Its been close to to two months with no help. ref: ********** 810975. Callled again on the 14/11/2016 Mduduzi promised yet again that this will be sorted out. Edgars allowed a third party to debit money in my account without my knoweldge. What is worst now is that they want are redirecting me to a third party(RMCS) who I never called or signed anything with them or agreeed to modnile content. Spoke to Tumelo and Caroline still no assistance. I just need my money back that's all.</p> <p> </p>
Helpful (0)
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Replies (2)
Edgars's replyOfficial
21 Dec 2016, 10:23We have received your concerns and apologise for the inconvenience caused by the matter. Kindly forward us your Account number so that we may liaise with the RMCS team on the matter reported by our valued customer. Alternatively, kindly find the direct RMCS team details below as the matter has to be escalated to them and include your account number for further assistance.
Kindly find the RMCS details below
Tel: ***
Email: ***
Edgars Online Team
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply21 Dec 2016, 10:23
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly forward us your Account number so that we may liaise with the RMCS team on the matter reported by our valued customer. Alternatively, kindly find the direct RMCS team details below as the matter has to be escalated to them and include your account number for further assistance.
Kindly find the RMCS details below
Tel: ***
Email: ***
Edgars Online Team
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
21 Dec 2016, 10:23We have received your concerns and apologise for the inconvenience caused by the matter. Kindly forward us your Account number so that we may liaise with the RMCS team on the matter reported by our valued customer. Alternatively, kindly find the direct RMCS team details below as the matter has to be escalated to them and include your account number for further assistance.
Kindly find the RMCS details below
Tel: ***
Email: ***
Edgars Online Team
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply21 Dec 2016, 10:23
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly forward us your Account number so that we may liaise with the RMCS team on the matter reported by our valued customer. Alternatively, kindly find the direct RMCS team details below as the matter has to be escalated to them and include your account number for further assistance.
Kindly find the RMCS details below
Tel: ***
Email: ***
Edgars Online Team
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,