Poor Service

2018 my account was hacked and i was billed airtime about 200 which i never used i did send them e-mail to their cell phone department my problem was not resolved they only stopped billing me for airtime that i never used, they didn't want to write off the amount they billed me . This year i even went to mall of Africa edgars customer service they told me they will investigate and give me feedback even now i'm still waiting for their feedback....it looks like they don't care about their customers