Poor service

<p>Received a call from the call centre in Feb 2016 and took out a funeral policy telephonically. received an sms to say dcoumentation would be sent within 30 days via statement method. As statement is e-mailed fully expected the document to be s-mailed. Called in April to be told policy would be forwarded. Called again and was asked if this related to the call made in April. Was once again told policy would be forwarded. confirmed email address with the person handling call. when I phoned today to follow up as still haven't received anything I was told that documents are not e-mailed but only sent via post. I would like to know exactly what i am paying for so would like AT SOME STAGE to receive this document. I assume that due to the length of time since policy taken out that if i am not happy with it I will not be able to cancel as the "cooling off period" would have elapsed. As this has been going on for a while now i am understandably frustrated as I am sure that no-one likes paying for something without knowing EXACTLY what they are paying for. Edgars have no problem deducting the premium on time but obviously sending proof of reason for deductions are an issue.</p>