Poor service

<p>I cancelled my edgars club membership at the beginning of June, on my statement that I received showed that i was charged full for the club membership. I went to the store to query why and the lady called the call centre. The lady at the call centre told me that because the billing runs fromt the 1st of the month OBVIOUSLY I will be billed for this for the entire month. I asked her to send me a copy of a contract where I accepted that I need to provide a months notice for cancelling this and she wanted to send me statements from months ago to show me it was calculated on the 1st. Why am I charged for an entire month when I cancelled it in the 1st 7 days of the month and I havent made use of the service in the last 4 years of having it? Is that treating me as the customer fairly? (TCF) Clearly the lady at the call centre doesnt understand English because I asked her for something and she wants to give me something else. Well now I paid off my account with you guys and closed it because to me this is not being treated fairly.</p>