poor service

<p><span style="color: #000000; font-family: Calibri, sans-serif; font-size: 16px;">My last purchase was made in May 2015. I am not in arrears at the moment and my account is up to date. I have a 12 month account but still have a balance of more than R1000 and it’s been more than 12 months already. I need someone to clarify this to me as I don’t understand it. I’ve spoken to Cindy at your Durban H/O on 08/06/2016 as well as to Portia in Johannesburg on 10/06/2016 who was of no service to me at all. Is Edcon trying to rob me?</span></p>