Poor service

<p>Today just after 12:00 I went to Edgars Bellville; stood on the line for 20 minutes only to be told I can not be assisted; i went there to credit an item bought from another store; the item had tags attached and I had my proof of purchases; but the store manager (Reagan van Ster) refused to credit my item; he advised that they cannot credit something they don't stock/receive in their store. As an ex employee of Edcon I know the policies and procedures of Edcon; I worked for the company for over 5 years; I worked in the credit office department; the pointing trying to make is that Edcon management should not take chances; and besides the fact that I worked for the company for years; the credit/exchange policy of Edcon does allow one to exchange/ regardless of where the orI final purchase was made; as long as there is proof of purchase; the service in received from that store; in fact from the store manager is extremely not acceptable and unprofessional ; managers should not apply their own policies when the company has policies in place.......I am angry for years........</p>