Poor service

On Tuesday the 12 April i received a call from edgars call centre wanting to sell me a policy.<br> I explained to the lady that i do have that policy and don't need another policy.<br> I phoned the edgars call centre to investigate and the lady told me that the policy was automatically cancelled in November 2015 because of a system error. She asked me to hold on and the line got cut.<br> I phoned back and another lady Sandra took my call and i explained to her the same story she then tells me the policy was cancelled in November because my details were incorrect!!!!<br> I've been a member of edgars for years and have never changed my name etc. <br> What upsets me the most this policy was cancelled without me being informed and secondly who's fault is it that the system gets details wrong??????<br> <br> I hope edgars can give me a proper explenation