mA
mohamed A
1 reviews | Active since Oct 2016
19 Mar 2019, 14:59
Poor service
I have being charged for something called mobile cellphone content on my edgars account . If i go to the store and ask them what it is no one knows. I have been asked to contact a certain number and get a reference and after that i must give that reference to the edgars call center for the charges to be taken of my account . I been battling for four months now for the amount to be taken of my account which totals to R550.00 and also they are charging me interes. When we contact edgars call center they say it takes 24 to 48 hours and the account will be sorted out but nothing is being done. In the past 4 months its still the same and we receive a message saying that it is cancelled but there is no reversal on the account. Please assist and intervene as this matter is not getting resolved by edgars.
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Replies (2)0
Replies (2)
Edgars's replyOfficial
19 Mar 2019, 15:51Dear Mohamed,
Please accept our sincere apologies for the any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for the any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
Edgars's reply19 Mar 2019, 15:51
Official
Dear Mohamed,
Please accept our sincere apologies for the any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for the any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
mA
mohamed A's updateReviewer Update
19 Mar 2019, 16:32I have phoned the edgars team as per the response they say that this service has been cancelled in December 2018. My question now is that in the past 3 months i have been to the store 3 times to find out that the account is still the same they did not pass me a credit uptil now and they are still saying that i must wait another 24 to 48 hours before the credit is being past i have done that for 3 months and they are not passing me the credit and they are also now charging me interest. i want my credit to be passed immediately and all the interest to be dropped as edgars is delaying this process and its no fault of mine. Furthermore while i was talking to the consultant she dropped the call on me which was very rude. Please assist me and help me retrieve my credit which is due to me as i do not which to go to the edgars store every month to see that nothing has been done on my account. While we are in store and call is made from the store to the customer department to resolve the issue they say it will be done in 24 to 48 hours and just to find out every month that nothing has been done and the amount is still the same. We are just being ignored by edgars and are asking hello peter to help us .
mA
mohamed A's update19 Mar 2019, 16:32
Reviewer Update
I have phoned the edgars team as per the response they say that this service has been cancelled in December 2018. My question now is that in the past 3 months i have been to the store 3 times to find out that the account is still the same they did not pass me a credit uptil now and they are still saying that i must wait another 24 to 48 hours before the credit is being past i have done that for 3 months and they are not passing me the credit and they are also now charging me interest. i want my credit to be passed immediately and all the interest to be dropped as edgars is delaying this process and its no fault of mine. Furthermore while i was talking to the consultant she dropped the call on me which was very rude. Please assist me and help me retrieve my credit which is due to me as i do not which to go to the edgars store every month to see that nothing has been done on my account. While we are in store and call is made from the store to the customer department to resolve the issue they say it will be done in 24 to 48 hours and just to find out every month that nothing has been done and the amount is still the same. We are just being ignored by edgars and are asking hello peter to help us .