iI
isaac I
1 reviews | Active since Dec 2018
12 Dec 2018, 11:39
poor service
Greetings I bought a cellphone Huaw Y3 on the 26/07/2018 i used it for a month and it lost memory I took it back to Edgars to be repaired which it took a month to be repaired it came back with scratches on top from repair center and a friendly sales person by the name of stephina mtsweni took it back to repair center to fix it or remove those scratches now the problem I have on that is that I have to wait another month for my phone and now is December it shows that I will get it next year as I don't hear from them.my number is ********** 814
Helpful (0)
Replies (2)0
Replies (2)
Edgars's replyOfficial
12 Dec 2018, 12:12Dear Isaac,
Thank you for taking our call.
Please be advised your query is referred to the stores management team to intervene and find out from the repair centre if its possible to speed the repair process.
The team will revert within the next 48 hours to confirm action plan.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Thank you for taking our call.
Please be advised your query is referred to the stores management team to intervene and find out from the repair centre if its possible to speed the repair process.
The team will revert within the next 48 hours to confirm action plan.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
Edgars's reply12 Dec 2018, 12:12
Official
Dear Isaac,
Thank you for taking our call.
Please be advised your query is referred to the stores management team to intervene and find out from the repair centre if its possible to speed the repair process.
The team will revert within the next 48 hours to confirm action plan.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Thank you for taking our call.
Please be advised your query is referred to the stores management team to intervene and find out from the repair centre if its possible to speed the repair process.
The team will revert within the next 48 hours to confirm action plan.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
iI
isaac I's updateReviewer Update
12 Jan 2019, 09:17Greetings my problem is not resolved yet by edgars in menlyn my name is Isaac tshabalala I complaint about my phone huaw y3 on the 12 December 2018 that was send for Repaire and came back with dent,in December edgars guys told me they received a call from mtn saying my phone was replaced they are waiting for it to be dispatched now Is January they are still telling me the same dispatch story which may take another week or so,the only solution I have for them now is that may they take it off my account bill cause I don't want it anymore I am tired of complaining this is a new year.
iI
isaac I's update12 Jan 2019, 09:17
Reviewer Update
Greetings my problem is not resolved yet by edgars in menlyn my name is Isaac tshabalala I complaint about my phone huaw y3 on the 12 December 2018 that was send for Repaire and came back with dent,in December edgars guys told me they received a call from mtn saying my phone was replaced they are waiting for it to be dispatched now Is January they are still telling me the same dispatch story which may take another week or so,the only solution I have for them now is that may they take it off my account bill cause I don't want it anymore I am tired of complaining this is a new year.