MT
Meanrina T
1 reviews | Active since Dec 2014
22 Feb 2016, 12:50
POOR SERVICE
My phone was damaged and therefore I took it in for repairs as I have cellphone insurance with Edgars on Wednesday the 10th of February 2016. I have been constantly following up with Edgars branch and the call centre in order to check on the status of my phone and no feedback was being provided. Today l called both the call centre and Edgars and they advised that they were not able to provide me with any feedback with regards to the repair of my phone. I have now received a message to say that the reason my claim has not been processed is because of my account being overdue with R 350. Surely this could have been seen when I was registering the claim and am being advised of this only after 12 days after registering the claim and numerous follow ups. Why was I not informed of this earlier? So how long will I now have to wait since you have decided to not process my claim because of an over due account and yet you have not informed me of this from the onset. Should I have not followed up with regards to my claim I would still not know I will be paying the R 350 today and hope the claim will be processed faster as I cannot wait any longer. This kind of service is unacceptable.
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Edgars's replyOfficial
22 Feb 2016, 15:11Hello Meanrina,
As discussed telephonically we would like to apologise for the lapse in service experienced.
Kindly visit Edgars Cresta store as per agreement to pay the outstanding fees in order to have your claim to processed promptly.
NB: The turnaround to have the unit repaired is five to six weeks.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***
As discussed telephonically we would like to apologise for the lapse in service experienced.
Kindly visit Edgars Cresta store as per agreement to pay the outstanding fees in order to have your claim to processed promptly.
NB: The turnaround to have the unit repaired is five to six weeks.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply22 Feb 2016, 15:11
Official
Hello Meanrina,
As discussed telephonically we would like to apologise for the lapse in service experienced.
Kindly visit Edgars Cresta store as per agreement to pay the outstanding fees in order to have your claim to processed promptly.
NB: The turnaround to have the unit repaired is five to six weeks.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***
As discussed telephonically we would like to apologise for the lapse in service experienced.
Kindly visit Edgars Cresta store as per agreement to pay the outstanding fees in order to have your claim to processed promptly.
NB: The turnaround to have the unit repaired is five to six weeks.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***
Best regards,