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Precious M
1 reviews | Active since Dec 2017
17 Dec 2017, 15:52
Poor service.
When to Edgars Greenstone and stood at the jewellery department for 5 minutes without any assistance however staff would walk right past us. We were not greeted, or given any kind of adequate service. If NPS is so important to Edgars they might want to re-train their staff.
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Replies (2)
Edgars's replyOfficial
19 Dec 2017, 11:30Thank you for taking the time in bring this matter to our attention. We would like to apologize for the overall service experience. Please be advised we have escalated your query to management and feedback will be provided shortly.
Reference number: ***/GO
Kind Regards,
The Edcon Customer Experience Team
Best regards,
Edgars's reply19 Dec 2017, 11:30
Official
Thank you for taking the time in bring this matter to our attention. We would like to apologize for the overall service experience. Please be advised we have escalated your query to management and feedback will be provided shortly.
Reference number: ***/GO
Kind Regards,
The Edcon Customer Experience Team
Best regards,
Edgars's replyOfficial
19 Dec 2017, 11:31Thank you for sharing your shopping experience with us.Please accept our sincere apologies for the lapse in service .We will address this incident with the stores manager so that corrective measures may be taken in order to rectify our shortfalls. ***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
Edgars's reply19 Dec 2017, 11:31
Official
Thank you for sharing your shopping experience with us.Please accept our sincere apologies for the lapse in service .We will address this incident with the stores manager so that corrective measures may be taken in order to rectify our shortfalls. ***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,