LS
Linda S
1 reviews | Active since Oct 2017
24 Oct 2017, 10:40
Poor Service
On 16 Sept 2017 I ordered a dress on Edgars online purchases which I paid for from my credit card. I included delivery charges of R65.00. On or about the 18th I phoned to find out about my order but was told I did not have an order placed. Ever since that day I have been trying to get a refund, but without success. My email to Edgars Customer Relations on 3 October 2017 about how many more 48 hours I will have to wait resulted in their response that they will escalate the matter as my matter has been pending for "some time." Today I called Customer relations and spoke to Mpho who said there has been no movement on my query since 9 October. I asked to speak to her manage and was left holding for about 15mins. I then put the phone down. My Edgars Ref No. ********** 0940. Mrs L Solomons
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Replies (2)
Edgars's replyOfficial
24 Oct 2017, 14:58As per the notes on the query logged with ref no : ***/GO
The online team stated: Customer was contacted and advised her that will send email to her so that can provide us with bank statement and full card number still waiting feedback from customer.
We humbly ask that you provide us with the information on *** so that your query may be looked into urgently.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply24 Oct 2017, 14:58
Official
As per the notes on the query logged with ref no : ***/GO
The online team stated: Customer was contacted and advised her that will send email to her so that can provide us with bank statement and full card number still waiting feedback from customer.
We humbly ask that you provide us with the information on *** so that your query may be looked into urgently.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
24 Oct 2017, 14:59As per the notes on the query logged with ref no : ***/GO
The online team stated: Customer was contacted and advised her that will send email to her so that can provide us with bank statement and full card number still waiting feedback from customer.
We humbly ask that you provide us with the information on *** so that your query may be looked into urgently.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply24 Oct 2017, 14:59
Official
As per the notes on the query logged with ref no : ***/GO
The online team stated: Customer was contacted and advised her that will send email to her so that can provide us with bank statement and full card number still waiting feedback from customer.
We humbly ask that you provide us with the information on *** so that your query may be looked into urgently.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,