SM
Sibongile M
1 reviews | Active since Jan 2016
04 Jan 2016, 05:07
Poor service
3 months ago I called the Edgar's customer service to request a statement. I haven't been receiving my statement in a year which led me walking into the store to enquire about the instalment due. Often i would be told that there is nothing outstanding for that month or given an amount which was incorrect as it turned out I was short paying. Now how is this my fault when I had not been provided with a statement? I went out of my way to try make payments despite the fact that I was not supp**** with a statement. Not to mention that I'm still battling... Hope this matter will be rectified soon.
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Edgars's replyOfficial
05 Jan 2016, 08:47Hello stargp,
Thank you for raising your concerns with us.
We must sincerely apologise of the lapse in service in regards to not receiving your monthly statements. Please note that our accounts management team was notified for investigation purposes.
Our goal is to render excellent customer service and to treat our customers equally. We apologise that this was not the case. Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service. We assure you all concerns raised did not fall on deaf ears and concrete feedback will be given to you within the next 48 working hours by our accounts management team.
Please find your reference number:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your concerns with us.
We must sincerely apologise of the lapse in service in regards to not receiving your monthly statements. Please note that our accounts management team was notified for investigation purposes.
Our goal is to render excellent customer service and to treat our customers equally. We apologise that this was not the case. Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service. We assure you all concerns raised did not fall on deaf ears and concrete feedback will be given to you within the next 48 working hours by our accounts management team.
Please find your reference number:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply05 Jan 2016, 08:47
Official
Hello stargp,
Thank you for raising your concerns with us.
We must sincerely apologise of the lapse in service in regards to not receiving your monthly statements. Please note that our accounts management team was notified for investigation purposes.
Our goal is to render excellent customer service and to treat our customers equally. We apologise that this was not the case. Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service. We assure you all concerns raised did not fall on deaf ears and concrete feedback will be given to you within the next 48 working hours by our accounts management team.
Please find your reference number:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your concerns with us.
We must sincerely apologise of the lapse in service in regards to not receiving your monthly statements. Please note that our accounts management team was notified for investigation purposes.
Our goal is to render excellent customer service and to treat our customers equally. We apologise that this was not the case. Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service. We assure you all concerns raised did not fall on deaf ears and concrete feedback will be given to you within the next 48 working hours by our accounts management team.
Please find your reference number:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,