Poor service

I tried to book movies at Ster Kinekor using my club discounts but the card that was activated did not work. I called Ster Kinekor and they advised me that I need to call Edgars to resolve this issue with my card.<br> <br> I called the number on the the club card, waited for an operator, stated my case and was then told that I need to call another number because they can't help me. Problem 1 - why put a number on the card if the call centre cannot assist you?<br> <br> I called the number and stated my case only to be told that I need to go into a branch and get a new card. The agent did not even want to try to resolve the issue with the current card, but instructed me to get a new one. So what started out as wanting to book some movie tickets for this evening online is resulting in me having to go into a branch to get a new card and activate it before I can even book. Thank you Edgars for making it so inconvenient to be a customer.