Poor service

I must say, I'm seriously disappointed in the service from edcon.<br> I originally requested this refund on the 22-10-2015 and to date the funds have still not been reversed.<br> I think I should really take this further as there I such a lack of communication during the whole process, no one keeps the customer in the loop.<br> Coming from a service environment where we strive to deliver the best to our customer, there is clearly big caps in the service edcon gives it customer and maybe this should be looked at.<br> Please can you provide me with an email address or contact numbers for who I can lay a complaint with, this will be highly appreciated?<br> Also i noticed that I have been paying for VIP MEMBERSHIP FEE ,PERS ACCIDENT INSURANCE ,PERSONAL FUNERAL INSURANCE ,ACCOUNT PROTECTION FUNERAL INSURANCE and HOSPITAL CASH BACK INS - MBR which I do not remember singing up for. Please can you send me a sing contract or call recording of my acceptance of the previously mentioned cover, alternatively please can you ensure that all premiums towards this is reversed as well as me money that Im waiting for since the 22-10-2015...<br>