SM
Scelo M
1 reviews | Active since Oct 2010
31 Oct 2015, 16:30
Poor service
We received disappointing service from Edgars at Sandton city when we wanted to pay. We stood at a long que and until it was our turn. When we got there the lady took our stuff and rang them up and asked for payment and we gave her our debit card. The transaction did not go through and the lady says that their systems are offline and we should just go to the atm as they are only accepting cash. She could have told us before that their systems are offline and better yet signage should have been put up stating that their systems are offline and they are only accepting cash then we would not have waisted our time.
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Replies (1)
Edgars's replyOfficial
02 Nov 2015, 12:48Hello scelo,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. We have notified the store manager of this query. Customers are the life blood of this organisation and when one is not satisfied then that is a concern that needs to be addressed accordingly. We assure you corrective measures will be taken to avoid the re-occurrence of this nature, and concrete feedback will be given to you shortly,
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. We have notified the store manager of this query. Customers are the life blood of this organisation and when one is not satisfied then that is a concern that needs to be addressed accordingly. We assure you corrective measures will be taken to avoid the re-occurrence of this nature, and concrete feedback will be given to you shortly,
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply02 Nov 2015, 12:48
Official
Hello scelo,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. We have notified the store manager of this query. Customers are the life blood of this organisation and when one is not satisfied then that is a concern that needs to be addressed accordingly. We assure you corrective measures will be taken to avoid the re-occurrence of this nature, and concrete feedback will be given to you shortly,
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. We have notified the store manager of this query. Customers are the life blood of this organisation and when one is not satisfied then that is a concern that needs to be addressed accordingly. We assure you corrective measures will be taken to avoid the re-occurrence of this nature, and concrete feedback will be given to you shortly,
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,