MS
Martin S
1 reviews | Active since Aug 2015
28 Sept 2015, 11:52
Poor Service
I experienced the same poor services on Saturday 26 Sept 2015 in Mall@Reds and on Monday 28 Sept 2015 in Centurion Mall.<br> Zero (no) help available to find the correct size shoe. Today, after running after an Edgars employee to ask to help, I was told it is not his department and he walk away.<br> Seems if you are white you become invisible in Edgars. Is my money not good anymore in Edgars??
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Replies (1)
Edgars's replyOfficial
30 Sept 2015, 10:31Hello WMS15,
Thank you for raising your concerns with us. It is feedback from customers like you that helps us to improve on our short comings. We have informed both store managers to address the concerns raised with the staff, so to avoid the re-occurrence of this nature. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. It is feedback from customers like you that helps us to improve on our short comings. We have informed both store managers to address the concerns raised with the staff, so to avoid the re-occurrence of this nature. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply30 Sept 2015, 10:31
Official
Hello WMS15,
Thank you for raising your concerns with us. It is feedback from customers like you that helps us to improve on our short comings. We have informed both store managers to address the concerns raised with the staff, so to avoid the re-occurrence of this nature. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. It is feedback from customers like you that helps us to improve on our short comings. We have informed both store managers to address the concerns raised with the staff, so to avoid the re-occurrence of this nature. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,