LR
Lushele R
1 reviews | Active since Feb 2013
21 Sept 2015, 21:53
Poor service
Last week I complaint that Edgars did not send me the sms notification for a birthday voucher and club magazine. They responded and stated that they will send it but to date they never did.<br> <br> Is this customer service???? Very disappointing indeed!!!
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Replies (1)
Edgars's replyOfficial
22 Sept 2015, 14:36Hello Endearinglady,
We tried contacting you at 02:13 PM but we couldn't reach you.
Please be advised the birthday voucher will be sent to you first week of October as you were added on the spreadsheet. Kindly note we have emailed you the voucher pins for club magazines from July to September. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
We tried contacting you at 02:13 PM but we couldn't reach you.
Please be advised the birthday voucher will be sent to you first week of October as you were added on the spreadsheet. Kindly note we have emailed you the voucher pins for club magazines from July to September. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply22 Sept 2015, 14:36
Official
Hello Endearinglady,
We tried contacting you at 02:13 PM but we couldn't reach you.
Please be advised the birthday voucher will be sent to you first week of October as you were added on the spreadsheet. Kindly note we have emailed you the voucher pins for club magazines from July to September. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
We tried contacting you at 02:13 PM but we couldn't reach you.
Please be advised the birthday voucher will be sent to you first week of October as you were added on the spreadsheet. Kindly note we have emailed you the voucher pins for club magazines from July to September. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,