1 reviews | Active since Oct 2014
Poor Service
Yesterday, I went to exchange a few items, so I was standing in the queue in Customer Service.<br> There were 3 black ladies, who delivered a very slow service, they were chatting in Xhosa or even communicated to each other about their work in Xhosa, it seemed very unprofessional.<br> <br> They showed unwillingness to help, they would not call the next customer immediately, they would be doing other things while customers are queing, and I would hear one of the ladies saying come back and help out, but all of this is done in Xhosa.<br> <br> When I finally was assisted, there was no greeting or anything, her facial exprssion was unfriendly, she just waited for me to say what I needed..<br> <br> It was my first time in to the store, but the way the staff behaves, kind makes you not want to come back in to that store.
Thank you for highlighting the flaw during your recent visit to our Edgars Tygervalley store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations. We contacted you and there was no response.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by emphasizing the store's shortfall to the store manager who will address this matter.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for highlighting the flaw during your recent visit to our Edgars Tygervalley store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations. We contacted you and there was no response.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by emphasizing the store's shortfall to the store manager who will address this matter.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***