Poor Service

I've been a loyal customer of Edgars for 15 years. I've always had an interest free account, but since middle of 2020 I've been charged interest as well as an account fee. (Even on a zero balance). I raised this with Edgars and was informed that it will be reversed. 8 months later and I'm still charged. No reversal was done at all! The number supp**** on the website doesn't work and no one is getting back to me on the email address supp****. You are *****ing money from people!