Poor response time

Hi my name is Adele David and im extremely disappointed with the service by Edgars customer service. I hardly ever purchase anything on my edgars account so I never really queried as so why I did not receive my monthly statements. Its been more than two years, however I never usually have a balance that I owe edgars so its was not a major problem. Until recently I noticed that i have been owing edgars, everytime i pay I still have a balance that I need to pay. I then went to the Phoenix branch and queried about my monthly statements as I need to see whats happening in my account.<br> <br> Upon successfully receiving my statements, i noticed that I have been charged R54,50 for some VIP membership that I never request in the first place. I called the customer service and said i clearly did not even want this when i open my account, they informed by that i was by a marketing company. I requested the tape as I did not request that VIP service and i want to be REFUNDED for the months I have been paying for something I never ask for. Customer Service said within 48 hours I will receive feedback. Its been almost a week and no response by Edgars, I want my money back.