Poor response time

Im very disappointed and annoyed with the turnaround time for Edgars to address my query. I have been charged for a service that I never agreed too and want my refund back, I have indicated that Edgars have not been sending me statements therefore I was only able to identify the service late. I have also never benefited from the service as I did not agree and never knew I was signed on to some VIP club membership. I requested the tap from Edgars of the marketing company that ********** said I agreed to the service a month ago and to date that was not furnished too me.<br> <br> I have been calling the customer service countless times finally last week Wednesday (23/09/2015) the agent told me that it was agreed that I will be refunded and the money will be reflected within 48 hours. However when I checked my balance yesterday (30/09/2015) i was not credited. When I called the customer service again, that agent is giving me a different story, saying management first as to investigate the matter and then decide if I be refunded.<br> <br> Im sick and tired of this now, the turnaround time to address a customer query is 48 hours, this has been on for a month. I just want me money back, end of story!!!!