Poor Recommendation
<p>On the 27th of July (yesterday) i went to the Edgards in Blueroute Mall to look for a replacement cellphone for my wife. we had a budget of R700-R900 for a phone. After browsing through some of the available hand sets i have decided on the Telkom's Booster priced at R899,99. When i was readfy to purchase my phone of choice the sales informed that the Booster is not such a good phone and that he Recommends i take the Mobicel Switch. i thought that since he is the sales rep he should know these things and as such would be making an informed choice with the Mobicel Switch. i then went ahead and ourchased the phone.</p> <p>When we got home and unboxed the phone, we discovered the poor quality thereof. even thoiugh it nhad a 5MP camera, the quality of the pictures that came was as poor as a little R300 phone. </p> <p>The following day (today) i took the phone back to the store to see if it could be replaced with the one that I was originally going to purchase (The Telkom Boost). i was told, by the same sales rep that did the sale of the Mobicel Switch, that the phone will only be replaced as a result of out the box failure and not because "the customer is not happy" with it. I did explain to him that I took the phone as result of his recommendation and that it was not my first choice of phone. I even went as far as to say that i would pay a few Hundred Rands more for a better quality phone. i have used the phone since i have takne it back to the store. </p> <p>i am completely unhappy with this purchase and the service rendered.</p> <p> </p> <p>regards </p> <p> </p> <p>Marlon Higgins</p> <p>Loyal Edgards Customer</p>
We have escalated the complaint to the Edgars Blue route management to address with regards to the handset that you were advised to purchase. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Blue route management to address with regards to the handset that you were advised to purchase. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Blue route management to address with regards to the handset that you were advised to purchase. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Blue route management to address with regards to the handset that you were advised to purchase. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Its been almost 5 days since reported the above incident and to date I have not heard anything from the store in question. This saddens me as a loyal customer to that specific store and the Edgars group.
Its been almost 5 days since reported the above incident and to date I have not heard anything from the store in question. This saddens me as a loyal customer to that specific store and the Edgars group.