FW
Francois W
1 reviews | Active since Nov 2012
20 Mar 2015, 13:39
Poor quality of product
In November 2014 I purchased a pair of Bronx formal shoes from Edagrs in The Grove in Pretoria to wear to the office. Now 5 month later both shoes have cracked through the sole and are falling apart. I previously had a pair of Bronx shoes and they lasted for many years and i was expecting this pair to last a decent period of time. unfortunately i did not keep my till slip as i dont expect shoes to break. Please advise
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Edgars's replyOfficial
21 Mar 2015, 12:11Hello willemsef001,
Thank you for raising your concerns with us. Please note our refund and exchange policy is part of the policy we render to our customers. Please note an exchange is forbidden without the proof of purchase, especially on branded items as the items are sent for quality assessment.
We apologise for the overall experience and we sorry that we couldn't assist you.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please note our refund and exchange policy is part of the policy we render to our customers. Please note an exchange is forbidden without the proof of purchase, especially on branded items as the items are sent for quality assessment.
We apologise for the overall experience and we sorry that we couldn't assist you.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Edgars's reply21 Mar 2015, 12:11
Official
Hello willemsef001,
Thank you for raising your concerns with us. Please note our refund and exchange policy is part of the policy we render to our customers. Please note an exchange is forbidden without the proof of purchase, especially on branded items as the items are sent for quality assessment.
We apologise for the overall experience and we sorry that we couldn't assist you.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please note our refund and exchange policy is part of the policy we render to our customers. Please note an exchange is forbidden without the proof of purchase, especially on branded items as the items are sent for quality assessment.
We apologise for the overall experience and we sorry that we couldn't assist you.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***