1 reviews | Active since May 2015
Poor Quality of Nine West Bag
<br> I received a Nine West bag as a Christmas gift in December 2014. This was bought from an Edgars store at the Glen Shopping mall. The bag which is now 5months old and not used all the time, is such a poor condition. The strap is about to fall off as the stitches have given up and the patent leather is peeling. I find this quite disappointing and the bag was priced at a normal price This definitely does not display value for money. I emailed the contact centre on Monday asked for feedback. I was not even called to discuss the matter. As a loyal customer of Edgars, I feel this is shoddy service and products as I previously had the same experience with a Polo bag purchased at the store. Definitely feels like these products are a knock off of the original. Quite disappointed. <br> <br> <br> <br>
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
We always want you to be satisfied with the products purchased at our stores. Therefore we always advise, should you not be satisfied with the quality of an item purchased, kindly visit the store of purchase along with your proof of purchase.
The item will be assessed and feedback provided to you.
Should you have further enquiries regarding this, kindly request to speak to the store manager in store and you will be advised accordingly.
The reference is as follows: ***/GO
Thank you for your continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
We always want you to be satisfied with the products purchased at our stores. Therefore we always advise, should you not be satisfied with the quality of an item purchased, kindly visit the store of purchase along with your proof of purchase.
The item will be assessed and feedback provided to you.
Should you have further enquiries regarding this, kindly request to speak to the store manager in store and you will be advised accordingly.
The reference is as follows: ***/GO
Thank you for your continued support.
Kind Regards
The Customer Experience Team
***