1 reviews | Active since Oct 2016
poor quality of guess handbags
<p>I purchased 2 guess handbags from edgars about a year a ago... Both the handbags are now trailing and tearing... The handles are frailin so badly that it makes the bag look years old... its sad that we pay so much for quality but we get ********** the wag we do. </p> <p>When trying to explain your point to the store... They refuse to listen and start mentioning acts from the CPA about the return periods and procedures.</p> <p>clearly there's a defect with the products as I purchased 2 bags and in a period of 1 year they both are damaged considering I don't use them daily... They are bags which I use on weekends only...</p> <p>moving forward, consumers should reconsider spending thousands on a product that doesn't even last.</p> <p>its disappointing and at the same time frustrating that we don't get quality for our money.</p>
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the quality concern has to be reported during the first six moths of purchase , the store may therefore take the item in for quality assurance. We apologise again for the frustrations incurred .
Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the quality concern has to be reported during the first six moths of purchase , the store may therefore take the item in for quality assurance. We apologise again for the frustrations incurred .
Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
