LB
Lee B
1 reviews | Active since Jun 2014
19 Aug 2015, 13:32
Poor quality of goods
I purchased pants for my child on my Edgars account about a month ago. I do not have the receipt as I did not expect the clothing items to be of poor quality and tear so badly in four pairs of pants.I get told that without proof of purchase they cannot refund or give me a full credit as now the items are on sale and I will get a credit for the sale price!!!<br> <br> If this were another store they would have gladly exchanged or given me a credit or a voucher.<br> <br> Is this how Edgars treat a long standing customer when it comes to poor and shocking quality!
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Edgars's replyOfficial
21 Aug 2015, 11:10Hello lotsa78,
Thank you for bringing this matter to our attention. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original and resalable condition, and it is still within 30 days. We understand the frustration caused but a proof of purchase is required for items with a quality defect. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Thank you for bringing this matter to our attention. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original and resalable condition, and it is still within 30 days. We understand the frustration caused but a proof of purchase is required for items with a quality defect. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Edgars's reply21 Aug 2015, 11:10
Official
Hello lotsa78,
Thank you for bringing this matter to our attention. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original and resalable condition, and it is still within 30 days. We understand the frustration caused but a proof of purchase is required for items with a quality defect. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Thank you for bringing this matter to our attention. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original and resalable condition, and it is still within 30 days. We understand the frustration caused but a proof of purchase is required for items with a quality defect. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***