1 reviews | Active since Mar 2015
poor quality of goods
The past 6 month iv purchased a few items from different stores in the Gauteng region <br> And there have many issues with them <br> Two sissy boy tops that cost R500-R700 each and they both have hole in them already <br> One direction bedding the costs R690 and the first day I used it the clip on buttons started t break, and now I see that the stitching is starting to come lose on the side ... so there no use of using it again, flat sandals that the band just broke after 3 wears.... Iv called head office edcon and they were so rude and didn't help me at all, iv purchased items at others stores that cost less and the items are fine have no issues at all with them... I had thought that Edgar's would be quality and not quantity that the first reason why I'm so disappointed in the lack of quality inspection, and service that was supp**** <br>
We are deeply sorry for the overall experience that is certainly not the type of service we render to our customers. Please note Edcon prides itself in selling quality goods and procedure needs to follow with regards to refund and exchange. We only refund and exchange provided that; there is a proof of purchase, the items are in good condition and within 30 days.
Please note branded items are sent for quality assessment and they should not be older than 6 months. However, you may take the items to the store and the store manager will use his discretion.
We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***
We are deeply sorry for the overall experience that is certainly not the type of service we render to our customers. Please note Edcon prides itself in selling quality goods and procedure needs to follow with regards to refund and exchange. We only refund and exchange provided that; there is a proof of purchase, the items are in good condition and within 30 days.
Please note branded items are sent for quality assessment and they should not be older than 6 months. However, you may take the items to the store and the store manager will use his discretion.
We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***