Poor quality item
<p>When buying an expensive (by my standards) school back pack from Edgars, one expects it to be good quality and to last at least almost to the end of the school year. This is not the case with the Oxford school backpack.</p> <p>I purchased one such backpack which was advertsied to be a "strong backpack" in January this year. 2weeks into the first term, the bag began to tear. My daughter is in grade 3 and does not carry a heavy weight / bulky items in her school bag therefore the cause is not overloading the bag. </p> <p>It continued to tear until the end of last term, so much so that the inner contents of the bag were visible even when it was zipped up. I could not allow her to continue for any longer with this embarrassment of a backpack, so I purchased a new, much better quality one from a regular old supermarket.</p> <p>Needless to say, I have no faith in any schoolwear items from Edgars and I will not be urchasing anything there again in a hurry.</p> <p> </p>
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly report the quality of the school bag to you r most closest Edgars outlet, bring in your proof of purchase and the store will assist further regarding the quality concern. Please find the below reference number for your post ***/GO. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly report the quality of the school bag to you r most closest Edgars outlet, bring in your proof of purchase and the store will assist further regarding the quality concern. Please find the below reference number for your post ***/GO. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
