MR
Melanie R
1 reviews | Active since Dec 2014
17 Feb 2015, 15:33
Poor Quality Goods
Purchased a Handbag at Edgars Southgate Mall in Jan - Not even a month later and the handles are Torn ! Submitted an enquiry on their website advising of what has happened - Almost a week later and nothing has happened ! What pathetic service is that ??
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Replies (1)
Edgars's replyOfficial
18 Feb 2015, 12:44Hello Jordan***0,
Thank you for bringing this matter to our attention. As per our telephonic discussion, you have advised that you no longer have your proof of purchase and have been advised accordingly as per our T&Cs.
However since you have expressed your dissatisfaction regarding the provided feedback, we have then forwarded your query to the Store Manager of Edgars Southgate to advise.
The reference is as follows: ***/GO
Thank you for your patience and continued support
Kind Regards
The Customer Experience Team
Thank you for bringing this matter to our attention. As per our telephonic discussion, you have advised that you no longer have your proof of purchase and have been advised accordingly as per our T&Cs.
However since you have expressed your dissatisfaction regarding the provided feedback, we have then forwarded your query to the Store Manager of Edgars Southgate to advise.
The reference is as follows: ***/GO
Thank you for your patience and continued support
Kind Regards
The Customer Experience Team
Best regards,
Edgars's reply18 Feb 2015, 12:44
Official
Hello Jordan***0,
Thank you for bringing this matter to our attention. As per our telephonic discussion, you have advised that you no longer have your proof of purchase and have been advised accordingly as per our T&Cs.
However since you have expressed your dissatisfaction regarding the provided feedback, we have then forwarded your query to the Store Manager of Edgars Southgate to advise.
The reference is as follows: ***/GO
Thank you for your patience and continued support
Kind Regards
The Customer Experience Team
Thank you for bringing this matter to our attention. As per our telephonic discussion, you have advised that you no longer have your proof of purchase and have been advised accordingly as per our T&Cs.
However since you have expressed your dissatisfaction regarding the provided feedback, we have then forwarded your query to the Store Manager of Edgars Southgate to advise.
The reference is as follows: ***/GO
Thank you for your patience and continued support
Kind Regards
The Customer Experience Team
Best regards,