BL
Bernard L
1 reviews | Active since Nov 2011
22 Jul 2015, 18:47
Poor quality clothing
I have over the last few years bought at least 8 of your Stone Harbour denim jeans. Even though the labels show the same fit, size and length. All of them vary in size!<br> The quality is absolutely ridiculously bad, 2 pairs have torn within the first week of wearing them and almost all the others zippers fail within a few months. Really expected more. Will not be buying anything at Edgars again.
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Edgars's replyOfficial
25 Jul 2015, 17:33Hello ber88,
Our attempt to contact you was unsuccessful.
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days. For branded items a receipt is required and it should not be more than 6 months. The item will be taken for quality assessment. We apologise for the overall experience.
Please find your ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you was unsuccessful.
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days. For branded items a receipt is required and it should not be more than 6 months. The item will be taken for quality assessment. We apologise for the overall experience.
Please find your ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply25 Jul 2015, 17:33
Official
Hello ber88,
Our attempt to contact you was unsuccessful.
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days. For branded items a receipt is required and it should not be more than 6 months. The item will be taken for quality assessment. We apologise for the overall experience.
Please find your ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you was unsuccessful.
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days. For branded items a receipt is required and it should not be more than 6 months. The item will be taken for quality assessment. We apologise for the overall experience.
Please find your ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,