KW
Kgomotso W
1 reviews | Active since May 2019
10 May 2019, 10:41
Poor quality bras
I bought a pack of Shelley bras on the 12th of April at an Edgars at Westgate. I was initially very happy with the bras because I always struggled to find well fitting bras. Just last week I realised that the straps started to slip off my shoulders, upon inspection I found that they were losing their elasticity. I've had these bras for a little under a month and already the straps are losing there elasticity?? To say I'm disappointed is an understatement, I did not expect such poor quality from Shelley especially for the price I paid.
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
10 May 2019, 11:40Dear Kgomotso,
Service and quality is our priority at Edcon, we sorry that you received service that prompted you to contact us with a complaint.
We fully understand where you coming from as the item does not come cheap.
We have since referred your complaint to the stores management team to address and resolve your concerns within the next 48 hours.
Reference number generated for your complaint is:
***/GO
Kind Regards
The Edgars Team
***
Service and quality is our priority at Edcon, we sorry that you received service that prompted you to contact us with a complaint.
We fully understand where you coming from as the item does not come cheap.
We have since referred your complaint to the stores management team to address and resolve your concerns within the next 48 hours.
Reference number generated for your complaint is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
Edgars's reply10 May 2019, 11:40
Official
Dear Kgomotso,
Service and quality is our priority at Edcon, we sorry that you received service that prompted you to contact us with a complaint.
We fully understand where you coming from as the item does not come cheap.
We have since referred your complaint to the stores management team to address and resolve your concerns within the next 48 hours.
Reference number generated for your complaint is:
***/GO
Kind Regards
The Edgars Team
***
Service and quality is our priority at Edcon, we sorry that you received service that prompted you to contact us with a complaint.
We fully understand where you coming from as the item does not come cheap.
We have since referred your complaint to the stores management team to address and resolve your concerns within the next 48 hours.
Reference number generated for your complaint is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,