Poor quality and bad attitude

I purchased some Hotel Collection Egyptian Cotton linen on the 30th of October. My helper put the sheets on and we found the sheets to be rough instead of the usual sateen feel we know. Unfortunately, she threw away the packaging as she usually does. I went to the store with my slip and explained since this was a quality issue. The cashier Sarah Sewela said they can't help me without the packaging and only the slip. She called a manager by the name of Ruth Mokuri who said they can't take it back even if its a quality issue as they couldn't sell the sheets without packaging. This shocked me because, who sells products with quality issues to other unsuspecting clients?

She rudely told me that I could've even bought the sheets from Mr Price. I told her to check my slip and the label but she couldn't care less! I'm disgusted with the service I got today and will never set foot in an Edgars store ever again. I left the linen there with the cashier for the manager or for you to keep. Maybe you will enjoy the poor quality paid for with my hard earned money.

I paid what I owe you, do me a favour and close my account and remove me from your mailing list.