POOR QUALITY!!!!!!!!!!!

On the 29th September 2018 my partner bought a Tomato brand hand watch from Edgar's, in February 2019 a strap broke. I returned the watch back to Edgar's mid March, I was then advised it would take about 6 weeks for the technician to get back to me. 7 weeks later, no feedback was received and I had to personally visit the west street branch to follow up and I was advised they still await for feedback. Today I received an sms advising that my watch is available for collection, few minutes after that a lady calls. She advised yes the watch is available BUT they have changed the color to a blue strap and secondly that I will be charged 350 for that service. FIRSTLY NO ONE BOTHERED TO KEEP Updated ABOUT WHAT WAS GOING ON. SECONDLY WHAT THE HELL IS THE 350 FOR??????????????????? You poeple are out of your damn mind, we paid 850 for the watch alone and now you want more money for what????? First that watch didn't even survive for 6 months, what does that say about the quality of the products???????? Its just soooooooo easy to keep changing poeple more cash beacause of the poor quality that you produce. I would like this resolved as soon as possible and JUST SO U KNOW, I WILL NOT PAY FOR ANYTHING. THE 850 THAT WAS PAID IS MORE THAN ENOUGH. FIX IT AND RETURN BACK. FAILING WHICH I WILL ESCALATE THIS MATTER FURTHER. WE JUST CAN'T BE PAYING FOR NONSENSE SERVICE.