poor product quality/ return policy/unprofessional

I am an Edgars customer for years. I recently bought vests for my newborn and to my dismay all the press studs were rusted. I bought bedding as well and paid an amount of R 1400.00 just to find out that it was terrible quality. Paying nearly R 2000.00 for these items and having used them ONCE i wasn't comfortable returning it to the store but rather reported the poor quality to head office who gave me a reference number (***9). They assured me they would do the necessary investigations and get back to me. To date nearly three months later I have received no response. I have followed up but my call cuts and i have run out of airtime on numerous occasions holding for a consultant who never calls me back. Three months has passed and my baby has not been able to wear her vests and i am stuck with bedding that's valued over R 1400.00. I am disappointed especially due to the unprofessional service. I was on maternity leave and was couple days late with my instalment as I was awaiting UIF paymentson that occasion I received numerous calls from edgars as well as emails. However when i need assistance no one is willing to assist. I am utterly disgusted at the service.<br> <br> Ayesha Abbas