Poor poor service
<p>I would like to express my utter disappointment at the service I had received at the Edgar's connect shop in promenade Mitchell's plain.I Vought a cell phone and took out insurance on it only to realise that it hasn't been deducting from my account. I then looked at myslip to see if my deayails capture were correct which were not which I was not suprisrd as the person that was assisting me was busy planning a braai with his colleague.I then called in and was told to go to the branch someone else would assist me.I went in and the same guy that had helped me was to sort out this mess.he asked for the slip and went to call I don't know who. I stood there for 30 minutes and was not told any thing.I then explained that I had to go somewhere and was toldcto come back again with out explanation as to what was going on. I'm hesitant to go back there as I will be assisted by the same person who has other priorities can some one please help me</p>
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Replies (3)
Edgars's replyOfficial
10 Jan 2017, 14:58We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Promenade management for actioning accordingly as the insurance incident occurred and was also reported in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We . The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply10 Jan 2017, 14:58
Official
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Promenade management for actioning accordingly as the insurance incident occurred and was also reported in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We . The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
10 Jan 2017, 14:58We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Promenade management for actioning accordingly as the insurance incident occurred and was also reported in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We . The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply10 Jan 2017, 14:58
Official
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Promenade management for actioning accordingly as the insurance incident occurred and was also reported in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We . The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
10 Jan 2017, 14:58We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Promenade management for actioning accordingly as the insurance incident occurred and was also reported in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We . The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply10 Jan 2017, 14:58
Official
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Promenade management for actioning accordingly as the insurance incident occurred and was also reported in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We . The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,