POOR POOR POOR CUSTOMER SERVICE

In the month of May 2020 i paid my installment in the Gateway branch, ive requested for a debit order to be set, In the store they called the customer care line and put me through a consultant, the consultant on the other side ensured that the debit order was set and that i had nothing to worry about, Today i called the customer care helpline check if the debit order was set, only to find out nothing was processed for the payment method to change. This is absolutely pathetic customer service, because for what ever reason should a payment be delayed a day or 2, our phones are bombarded with edcon consultants calling maybe 5 times in a day. This does not only effect the account payment history but also my credit profile because of negligence and poor behavior and inexperienced staff members , we customers must be put in an inconvienice and still support such companies. Now that the debit order is still not set up, i still need to go into store to do mannual payments, this is a risk especially with the world pandemic, the reality is we are trying our level best not to come into contact with people often and this doesnt help either... POOR POOR POOR CUSTOMER SERVICE