Poor Online service-Why am i begging Pargo to deliver my parcel

Hi

Can i please get a refund, after my online order i only got a tracking number with no indication of when it will be delivered to my pickup point. i have sent numerous request to pargo and i got a call yesterday from a lady called Matshidiso on this number *** She assured me that my parcel was going to be delivered yesterday and I should have expected an sms with an OTP but that didn't happen. I ordered from edgars and pargo is your courier partner. Why am I the one running around asking where my parcel is???Please refund. I no longer want to waste my airtime and data.