JV
Johan V
1 reviews | Active since Feb 2018
24 Dec 2019, 15:55
Poor Online Customer Service
Unfortunately, there is no 0-star rating. I placed an order on the 29 of November and the package got delivered 25 days later on the 24 of December. On the DAY of delivery, I received a SMS saying that some of the items I’ve ordered is out of stock and I will be refunded for that items. By far the worst online buying experience I’ve had.
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Edgars's replyOfficial
28 Dec 2019, 20:23Dear Johan,
Please accept our sincere apologies for the lapse service experienced with your online shopping.
Kindly note stock could not be located and procured manually for the missing items due to an influx of orders generated for the Black Friday and Cyber Monday promotion.
The influx of orders generated on the days also affected our promised delivery time frame. Please accept our sincere apologies for the delay in delivering your parcel.
Rest assured your account will refunded for the missing items.
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for the lapse service experienced with your online shopping.
Kindly note stock could not be located and procured manually for the missing items due to an influx of orders generated for the Black Friday and Cyber Monday promotion.
The influx of orders generated on the days also affected our promised delivery time frame. Please accept our sincere apologies for the delay in delivering your parcel.
Rest assured your account will refunded for the missing items.
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
Edgars's reply28 Dec 2019, 20:23
Official
Dear Johan,
Please accept our sincere apologies for the lapse service experienced with your online shopping.
Kindly note stock could not be located and procured manually for the missing items due to an influx of orders generated for the Black Friday and Cyber Monday promotion.
The influx of orders generated on the days also affected our promised delivery time frame. Please accept our sincere apologies for the delay in delivering your parcel.
Rest assured your account will refunded for the missing items.
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for the lapse service experienced with your online shopping.
Kindly note stock could not be located and procured manually for the missing items due to an influx of orders generated for the Black Friday and Cyber Monday promotion.
The influx of orders generated on the days also affected our promised delivery time frame. Please accept our sincere apologies for the delay in delivering your parcel.
Rest assured your account will refunded for the missing items.
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***