Poor online & customer service

<p>Firstly, it took 9 days for me to receive this order# ********** 17. Upon receipt on 24/11, I noticed an item missing. I immediately called ********** 289 to report that an item was missing. The lady at the call center said that she escalated my query to the fulfullment center and somebody will be in touch and she gave me a ref of ********** 143/GO.</p> <p>I also ********** ********** on the same day, stating:</p> <p>I received my order this morning. One item is missing from the order which I was not informed about and am being charged for:</p> <p>Guess Crew Neck T-shirt 5-6 years – SKU ********** 1 (attached & highlighted below).</p> <p>Kindly attend to this matter urgently!</p> <p>And I have received no feedback since, neither by phone nor email! Edgars customer service has deteriorated exceedingly over the years.</p> <p> Your fulfillment center only phoned and informed me about the 2 pack cotton short set that they did not have in stock which I told them to leave out and credit but did not me about any other item! </p>