1 reviews | Active since Dec 2013
Poor Management by Edcon as an organisation
<p>I gave in my Sony M4 acquar on the 12th of December 2016 Edgars Santon for Repairs, I called on the 22 Dec to cehck the status, i was told my phone is in storage because my cellphone insurance was cancelled on the 29 August, I requested my phone to brought back, i spoke to Grace Mpepa the supervisor of Polar Molefe, I called yesturday 3 Jan 2017 spoke to Mpho Molefe who told my phone is still in thier storage. Today 4 Jan on hold for more than 15min speaking to Terry my phone is no where to be found and Grace does not want to come to the phone. Ref for call: Terry 4 Jan 2017 time 8:56am</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Sandton management for actioning accordingly as the handset was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred. The store management will look into the matter and revert with feedback accordingly. . Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Sandton management for actioning accordingly as the handset was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred. The store management will look into the matter and revert with feedback accordingly. . Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.