Poor facilities for assisting customers

Poor facilities for assisting customers is the new way forward for Edgars as we have been trying to contact them for months even from one of their stores and they never answer their phones. Today we finally get through and answered but by a lady who does not know how to use a phone as we had to keep on asking her to speak into the microphone to be heard. We have been billed for years for an insurance which we presume is for a cell phone purchased from a store for our daughter years ago and to date have never been contact to confirm if this cell phone still exists or if the insurance is still required for a phone which has been out of commission for years.

Wake up people.