Poor Edgars customer service for expensive branded item with a workmanship fault

We purchased a Guess handbag on 16 July 2023 from Edgars Canal Walk. My wife noticed the handle that is about to break due to faulty workmanship. Evening of 26 February we took the item to Edgars Canal Walk and the sales agent at the till advised she cannot return item as Edgars has a 3-month faulty return policy. I asked to speak to a manager, and she went to go and call the evening supervisor who then informed me he would get the store admin manager name Regan to call me in the morning. 27 February whole day no call from Edgars Canal Walk, went to the store just after 5 pm and requested to speak to Regan and I was advised he already left, I again left my details for Regan to call me. 28 February no call from Edgars Canal Walk went to the store at 3 pm requested again that I speak to Regan and then I was advised he was in a conference call, a lady came out and told me he is aware of my query and will call me later that day and has my contact details. He called me after 4 pm and just to give me the same story that the Edgars policy is that name brand goods only have a 3-month warranty and there is nothing he can do about it. I called Guess SA and they advised me that Guess handbag have a 12-month guarantee. I asked the said manager Regan who supplies Edgars with branded items such as Guess and he was unable answer when I told him about Guess SA policy he said they get there goods from different channels and don’t abide by the same policies, which leads me to ask the question, the branded items that Edgars sells are they not originals items yet Edgars charges and you pay the original price for the branded goods thinking you buying quality original goods. When I asked about South African CPA policy the manager advised that Edgers has their own policy. We have bought many branded items from Edgars with recent purchases for Polo and Forever New handbags etc. I have been an Edgars customer for many years and the service has really gone down. Why should we accept and sit with an expensive item that cannot be used, I would like my money back for this item as my wife used it only on a few occasions and even the zippers are very hard to close, want Edgars to sort this out for me to continue to support Edgars.