POOR EDGARS CUSTOMER CARE

My mother , a pensioner has an Edgars account for years. Edgars with RMCA contract her pre paid CELL NUMBER and when she wanted to do a sim swop, Vodacom tells her she cant because she is in a contract with RMCA. 1. She never signed a contract 2. She gets R50 airtime every month, 3. We tried to stop this airtime with RMCS and EDCON 4. All we received is unprofessional, lack of compassion, and a whole lot of reference numbers 5. This is going on for months 6. At this stage i told Edgars i am not paying my mothers account anymore until this is sorted. 7. Is there any one who can assist me getting this resolved. 8. Edgars Reference: ********** 0233-go 9. This whole query cost me so must of my own airtime, for you wait quite a while for a call centre agent to answer. 10. When Edgards complaints department putt you on hold , there is no background music and the calls miraculously get cut