Poor Edgars Club Card Service

I signed on as Edgars Club card member 13 years ago. The prime reason the discounted Ster-Kinekor movie tickets. The T&C's (and other membership `offerings') were add-ons which, over time, I mostly forgot. Two weeks ago an Edgars Club brochure crossed my path. I quickly glanced through the fine print and noticed the R75 birthday voucher - which I have never received from Edgars during the 13 years - and also not in Feb 2019. I subsequently followed it up. Besides the admin frustration, I was politely informed that the Edgars system shows that I did receive these sms communications over this period - case closed. Yet, they will offer me the Feb b/day voucher. - which I am still waiting for. No wonder Edgars (or rather Edcon) is in a financial mess. The disconnect with the customer is palpable. The issue is not the money but the engagement with a customer they now would probably lose in a time when they desperately need them.