Poor Edgars and Reliability Return Service

I have been trying to return an item with Edgar’s and Reliability since 28 March. Through the communications one day I’m told my items are received the next day I’m told they weren’t. This has become a true frustration as I need to follow up with your team on daily basis as if I am their supervisor.I want my money back also because Edgar has taken over a month to resolve the issue and had my items in their possession for over a month it doesn’t even really matter wether you receive them or or even the state you get the items. When you eventually receive it fact remains irregardless you are going to have to refund my money.So can jus stop waiting each others time and I have my money.